Frequently Asked Questions
Everything you need to know about your Lux Cove experience.
What is the standard shipping timeframe for Lux Cove orders?
We offer premium worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy for fashion items?
We offer a 30-day return window for all items in their original, unworn condition with tags attached. Please note that intimate apparel and final sale items are non-returnable.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Lux Cove accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are our priorities. We partner with certified manufacturers who prioritize sustainable fabrics and fair labor practices to ensure your luxury pieces are responsibly made.
How do I track my order once it has shipped?
Once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your package's progress in real-time.